Digital CX innovator TELUS International reveals new operation that will use data to enable better AI via human intelligence.
TELUS International has opened a new state-of-the-art operation in Ballina, Co Mayo, as part of a €1.5m investment.
TELUS, which already employs more than 200 people in Ballina, has officially opened its new state-of-the-art site that will support the company’s creation and enhancement of data to enable better AI via human intelligence.
“This state-of-the-art facility will serve as a hub for innovation in the AI space”
TELUS International AI Data Solutions helps companies test and improve machine learning models via its global AI Community of more than 1m annotators and linguists. The company handles all data types across 500+ languages and dialects to enhance AI systems across a range of applications from advanced smart products, to better search results, to expanded speech recognition, to more human-like bot interactions.
TELUS International acquired Lionbridge Technologies in Ballina in 2020, creating 30 new jobs in the process.
In February it emerged that TELUS International is to create 300 new jobs across Ireland in 2022 and 2023. It is understood that the roles will be a mix of on-site, remote and hybrid roles and will be based out of the company’s Cork, Dublin and Mayo offices.
To see current career opportunities with TELUS International, please visit us at: https://www.telusinternational.com/careers
Artificial intelligence meets human intelligence
The €1.5m investment in Ballina, Mayo, follows TELUS International’s 2021 acquisition of Lionbridge AI and the addition of 30 new roles. TELUS International AI Data Solutions currently employs more than 200 team members in the region.
“This significant investment in the TELUS International AI Data Solution site in Ballina is especially exciting for our local team members who will have the opportunity to enjoy the space, which includes numerous green components such as self-sustainable, natural moss walls, and is a great boost for our town,” said Enda Cunnane, senior site director, TELUS International AI Data Solutions.
“This state-of-the-art facility will serve as a hub for innovation in the AI space. We also believe it will help us attract and engage top tech and AI talent locally as well as from across Ireland and even around the world to fill our numerous work from home AI to contribute to the overall growth and success of the region.”
Leveraging the power of AI
TELUS International’s €1.5m investment into the site in Ballina features new meeting spaces for team member collaboration, ergonomically-designed work spaces, a dedicated space for bike storage with access to shower facilities, a canteen stocked with healthy snacks and refreshments, as well as a snooker table and stunning views of the River Moy.
“We’re excited to open our company’s newest site here in Ballina on behalf of our team members in the region, further supporting their ambitions to continually elevate the level of support and innovation that we provide to top global brands and tech hyperscalers, helping them leverage the power of AI to in turn better serve their customers,” said Marilyn Tyfting, chief corporate officer, TELUS International.
“This inspiring and tech-forward space paired with our local and global teams’ deep expertise and capabilities in AI will further enable us to meet the increasing demand and complex needs we continue to see from our clients. Additionally, this significant investment in the Mayo community builds upon our company’s strong 17-year legacy of establishing and growing TELUS International’s operations and teams across 28 countries around the world, and represents our long-term commitment to supporting the citizens, community and infrastructure in the regions where we operate.”
Anne-marie Tierney-Le Roux, Head of Department Technology and Emerging Business for the Industrial Development Agency agreed, saying: “This investment in Mayo provides TELUS International AI Data Solutions with a state-of-the-art facility from which to continue to innovate in their field. It is also a significant demonstration of the commitment to Ballina and the wider West region by the company. I wish Enda and his team every continued success.”