Eir Business selects ServiceNow to upgrade its managed services platform across Ireland.
Eir Business has revealed a multi-million euro collaboration with tech player ServiceNow to improve service transparency, automation and customer experience for its public sector, enterprise and SME customers.
This will involve Eir standardising its managed services operations on the ServiceNow AI platform, creating a unified system for service delivery, reporting and customer engagement.
“We are here to keep businesses connected, protected and empowered to thrive in an increasingly digital Ireland”
The ServiceNow AI Platform will underpin Eir Business’s Managed Services Centre of Excellence, providing a single pane of glass that connects intelligence to execution across every stage of the service lifecycle.
Ireland’s digital decade
“This partnership represents a major strategic investment in the future of managed services in Ireland,” said Susan Brady, managing director, Eir Business. “Our customers want service experiences that are intuitive, transparent and reliable.
“By standardising on the ServiceNow AI Platform, we are delivering a unified consumer-grade portal, proactive service management driven by automation, and clear operational insights that help leaders make confident, data-driven decisions.
“This investment underscores a simple commitment: to meet our customers’ evolving needs with the scale, engineering strength and reliability of the Eir Group behind us. We are here to keep businesses connected, protected and empowered to thrive in an increasingly digital Ireland.”
This strategic investment responds to growing market demand for AI powered self-service, robust Service Level Agreement (SLA) performance tracking, and executive level dashboards, which are increasingly required in public sector tenders and large enterprise renewals.
“Irish organisations are modernising at pace, yet many still face rising security expectations and widening digital capability gaps, particularly among SMEs,” said Damian Stirrett, UK & Ireland group vice president and general manager, at ServiceNow.
“As Ireland advances through its Digital Decade, leaders need platforms that deliver trust, scale and tangible results. By adopting the ServiceNow AI Platform, Eir Business is giving customers a governed, enterprise-grade environment that accelerates resolution, strengthens transparency and frees teams to focus on higher-value work.”
Top image: ServiceNow senior director, Enterprise Sales Ireland, Paul Turley; Eir Business managing director Susan Brady; and ServiceNow UK and Ireland Group vice-president Damian Stirrett
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