eDesk to create new jobs across multiple departments along with a host of new C-suite hires including Irish tech veteran Dermot O’Connor as new CEO.
Irish e-commerce business eDesk is to create 150 new jobs over the next 18 months.
The jobs will be based out of eDesk’s Dublin HQ, Derry, Skibbereen, and the east coast of the US.
“I’m so proud of our team for getting eDesk to the point where we can double our headcount, creating 150 new jobs”
This growth will facilitate further expansion into the US and EMEA, bringing the total headcount to 250. The jobs will be based out of eDesk’s Dublin HQ, Derry, Skibbereen, and the east coast of the US.
Putting the SaaS and sizzle into e-commerce
eDesk has built a successful e-commerce platform that reduces the complexity of customer support for businesses as they scale into new sales channels.
eDesk was founded as xSellco by Ray Nolan in 2012 and rebranded as eDesk in 2021. Customers include Superdry, Pitstop Auto, Right Deals UK and counts Amazon, eBay, and Shopify amongst key marketplace partners of the eDesk product. The product supports over 14m conversations every month, resulting in billions of dollars of eCommerce transactions every year with 40% of these based in the US.
The board recently appointed Dermot O’Connor as CEO, Dermot previously co-founded personalisation and customer data company Boxever, which was acquired in March 2021 by US customer experience provider Sitecore, as well as co-founded a rapidly growing resource compliance and training management solution in 2017, Skillko.
“I’m so proud of our team for getting eDesk to the point where we can double our headcount, creating 150 new jobs,” said Nolan. “Dermot brings with him to eDesk over two decades of experience in founding, building, and scaling successful SaaS businesses out of Ireland. I have every faith that he, and the eDesk team will take the company to the next level of growth. I’m looking forward to the next chapter in eDesk’s journey, and can’t wait to see what we achieve under the guidance of our new leadership team.”
New eDesk CEO Dermot O’Connor
The new roles will be created across a number of functions; Product, Sales, Marketing, Customer Success and Customer Support. eDesk operates a hybrid workplace model, offering remote working as well as office space for the current 97 employees at its headquarters in Dublin and other offices in Derry and Skibbereen and the UK.
“I’m delighted to bring my experience from Boxever to eDesk,” said O’Connor. “E-commerce is so hot right now and eDesk as a product has seen significant growth in recent years so we are delighted today to announce the growth of our team over the coming months with these new open roles.
“eDesk was created to ease the complexity of customer service so that companies can focus on growth. These new hires will continue to support our growth by creating new updates and top tier products to ensure that our customers truly support each individual customer across all of their sales channels, allowing them to more effectively grow their own businesses.”
eDesk continues to attract top talent to its rapidly-growing team. In recent months, eDesk has made a number of senior hires, including Ross Keating, VP of Sales, Courtney Graham, VP of Customer Success and Mats Forsgren, VP of Operations.
Main image at top:
- Back L-R: Lynda McGuill, VP of People; Gareth Cummings, Chief Technology Officer; Fiona O’Connor, VP of Global Marketing; Ross Keating, VP of Sales; Dermot O’Connor, CEO; Martin McCay VP Repricer
- Front L-R: Courtney Graham, VP of Customer Success; Paula Heskin, Finance Director; Mats Forsgren, VP Operations.