Irish tech consultancy Konversational strengthens it US leadership as it targets €20m revenue growth.
Konversational, the Irish technology consultancy is ramping up its operations in the United States with the appointment of Andrew Paolino and Chris Grassi to its senior leadership team.
The move comes four months after the firm opened its US office and signals its ambition to capture a share of the growing U.S. market for customer service technologies, valued at about €3.4bn.
“Konversational is at an exciting point in its journey. Its move into the United States is a bold statement of intent and reflects its huge commercial ambitions,”
Konversational, one of the most experienced ServiceNow partners globally is targeting revenue growth of €20m in 2026 across the group’s operations in Ireland, UK, Europe and the US.
Depth of expertise
“We are pleased to announce the appointment of Andrew and Chris. Both are hugely experienced technology professionals with exceptional management and business development skills and bring a wealth of knowledge and depth of expertise to the team,” said John Gilleran, co-CEO of Konversational.
“They join the company at a key time as we continue to build and develop in the United States, a market that we regard as key to our continued commercial growth. I look forward to working closely with both and to bringing Konversational’s unrivalled knowledge of Customer Relationship Management on ServiceNow to clients in the US.
Paolino and Grassi will also lead talent acquisition with half of the 40 roles earmarked for the New York office already filled.
Konversational currently employs 100 IT professionals across seven locations in Dublin, London, New York, Paris, Nantes, Zurich and Munich with that figure anticipated to reach 120 by 2026.
“Konversational is at an exciting point in its journey. Its move into the United States is a bold statement of intent and reflects its huge commercial ambitions,” said Paolini. “I have been impressed by the depth of talent, emphasis on high quality service-delivery, and industry knowledge and the significant opportunities that exist for the company and look forward to bringing this unrivalled expertise to clients in the North America market.”
Chris Grassi added: “Konversational has scaled rapidly across the UK, Ireland and Europe and is hugely ambitious to expand even further. In a hugely competitive technology market, Konversational stands out. Its strong focus on Customer Relationship Management, its technical skills, sectoral knowledge and expertise are best-in-class.
“Significant opportunities exist in the United States, a market that has been identified as core to its continued growth. I am hugely excited about what lies ahead and about playing a key role in its next chapter.”
Top image: Richard Guy, co-CEO, Konversational; Chris Grassi, general manager, AMS, Konversational; John Gilleran, co-CEO, Konversational; and Andrew Paolino, General Manager AMS, Konversational
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