Klearcom opens US office in New Jersey, creating 20 new jobs.
Klearcom, the Waterford-based provider of global contact centre testing solutions, has established its first physical presence in the United States with the opening of a new office in Boonton, New Jersey.
The company will hire 20 new team members in the US to support its expanding customer base.
“This announcement is not only a mark of our success in the US to date, but also our commitment to businesses there. And, while this is our first office in the US, it will not be our only one”
The move is part of Klearcom’s strategy to strengthen relationships with major US clients, including Google, Mastercard and Visa, and to increase its share of the interactive voice response (IVR) market, which is valued at $5.9 billion and growing at 7% annually.
The new hires, who will be appointed across sales and customer service over the next year, represent a significant investment for the company. The New Jersey office will enable Klearcom to provide enhanced service delivery and on-the-ground support for its US customers.
Growing in America
“The US market is vital to Klearcom’s growth strategy. As such, this announcement is not only a mark of our success in the US to date, but also our commitment to businesses there,” said Mark Rohan, co-founder and chief operating officer of Klearcom.
“And, while this is our first office in the US, it will not be our only one.”
Rohan added: “For us, the expansion comes at the perfect time as businesses increasingly demand cutting-edge technology over outdated legacy systems. Our AI-driven IVR testing is the fastest in the world, enabling enterprises to quickly identify and resolve issues within their telecom system infrastructure, and cementing our position as the leading provider of contact centre testing solutions. Our US office does not just mean faster response times – it means being on the ground, right where our customers need us most.”
Klearcom’s expansion comes as the IVR market continues to grow, with businesses seeking reliable and quality testing for automated voice systems. The company’s investment in the US is expected to facilitate faster onboarding, greater support and a more personalised service for American clients.
Peter Burke, Ireland’s Minister for Enterprise, Tourism and Employment, welcomed the announcement. “Klearcom is a prime example of an Irish company whose ambition has driven impressive growth on the global stage. This next step in the company’s journey will open the door to exceptional opportunities within the United States, which have the potential to take the business to new heights. I look forward to watching the team’s progress as they grow their footprint in this important market,” he said.
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Main image at top: Mark Rohan, Co-Founder and Chief Operating Officer, Klearcom and Peter Burke TD, Minister for Enterprise, Tourism and Employment
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