The GenAI is out of the bottle – 300k Irish use ChatGPT at work

The equivalent of 300,000 Irish people admit they have used ChapGPT at to good effect at work.

New research conducted by Deloitte in Ireland shows that a little under 2 in 5 respondents (38%) were not aware of generative AI.

For those who were aware of the technology 49% of them were aware of ChatGPT. Over half of (51%) respondents who have used the technology used it “once or twice to try” or less than monthly, while 6% of respondents use it daily. 

“It is clear from these responses that the use of Generative AI will only increase with time and greater adoption. It is imperative that we prepare for increased adoption”

More than one in ten respondents (11%) – the equivalent of over 300,000 people in Ireland – report having used generative AI tools for work

Of those who have used generative AI in Ireland, 35% believe that it always produced factually accurate answers and a similar proportion (31%) believe the answers generated are unbiased.

The AI generation

Dark haired man in suit.

“As we approach the first anniversary of ChatGPT’s launch, it is interesting that Deloitte research finds that over 300,000 people in Ireland have used the technology for work purposes,” Colm McDonnell, Partner Risk Advisory with Deloitte (pictured).

“By far the most popular purpose of using Generative AI is for personal purposes while 34% of respondents use it for education. It is clear from these responses that the use of Generative AI will only increase with time and greater adoption. It is imperative that we prepare for increased adoption.” 

Deloitte’s research also found that from those who have used Generative AI more than one in three (35%) believe it always produces factually accurate responses, and 31% agree that its responses are unbiased.

“From our work we believe that Generative AI adoption is still at the early stages,” McDonnell maintained. “As it is increasingly utilised, we as a society need to balance the requirements for trust and safety along with the need to harness the potential of technology.

“In our work with clients, we view trustworthy AI through six dimensions – impartial, transparent, accountable, secure, respectful of privacy and reliable. At Deloitte we believe the new regulations on the way from the European Union will be a crucial element in striking the balance between trust, safety, and the potential opportunities.”

Impact of generative AI on workforce

Man in suit.

Emmanuel Adeleke, partner, AI and Data at Deloitte

The impact of Generative AI on the workforce is also an issue that is front of mind for a lot of employees. Among those who were aware of the technology over 3 in 5 (62%) believed that Generative AI will reduce the number of jobs available in the future and almost half of respondents (46%) are concerned that Generative AI will replace some of their role in the workforce in the future. 

“We know from the Deloitte Digital Consumer trends research that 11% of Irish workers have used Generative AI in the workplace,” explained Emmanuel Adeleke, partner, AI and Data at Deloitte.

“This is despite the fact that amongst those respondents who were aware of these tools, 37% believed their employer would not approve of them using Generative AI for work purposes. It is fair to conclude that employers and employees would benefit from clarity around the acceptable and appropriate use of Generative AI.

“Furthermore, businesses will also have to look at how they engage with their customers, suppliers and regulators on these technologies. Like all transformative changes a certain lag-time between innovation and response is to be expected but it is vital that those managing businesses are proactive, open and accurate in all conversations on Generative AI. Deloitte’s research shows that AI is here to stay in the workplace, and that is unlikely to change.” 

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