Dublin digital food-ordering start-up Flipdish has launched a new self-service kiosk platform in Ireland.

A first for independent Irish quick service restaurants (QSRs), this newest innovation will deliver increased sales, better efficiencies, a reduction in queues and wait times and greater customer and employee satisfaction.

Flipdish estimates the market in Ireland for kiosks to be in the region of 3,000 QSRs and plans to also target the Flipdish technology solution to cafes and bars, in particular establishments with busy ‘rush hour’ trade, where staff struggle to manage the workload for a couple of hours in a given shift.

“ The kiosk will never call in sick, speaks several languages, is never rude to a customer, never makes a mistake with change and offers customers quick service when in a hurry”

“Kiosk technology is the smart solution for busy restaurants and as revolutionary as the old-school dumbwaiter,” said Conor McCarthy, co-founder and CEO of Flipdish.

“Self-service kiosks deliver an extra pair of highly skilled hands that will help independent Irish food businesses prosper, driving growth and therefore, further employment. The kiosk will never call in sick, speaks several languages, is never rude to a customer, never makes a mistake with change and offers customers quick service when in a hurry.” 

“Flipdish has always been the champion of the local restaurant and takeaway. The major US fast food chains have introduced this technology to many of their Irish outlets and we want to give Irish restaurants the opportunity to compete with them and reap the rewards.” he added.

A tasty alternative

Two men in navy t-shirts either side of a digital kiosk for ordering food.

Brothers Conor and James McCarthy, founders of Flipdish. Image: Conor McCabe Photography

Flipdish was founded in 2015 by brothers Conor and James McCarthy and is Ireland’s number one platform for white-label digital food ordering and marketing systems and the most popular alternative to the larger online aggregators (Deliveroo / Just Eat etc)  that dominate digital food ordering globally.

Flipdish grew by 100pc in 2019 and projects that it will double again in 2020.

The company is on target to process €60m in transactions in 2019 and has over 1,500 brands partnering with the platform across Ireland, the UK, Europe and the US. The out-of-home market in Ireland, which describes all food consumed away from home in restaurants, hotels, coffee shops etc is enjoying strong growth and forecast to be worth €9.3bn by 2021.

Flipdish currently employs 90 staff and has raised €7m to date in funding. So far in 2019, Flipdish order deliveries covered 1,146,575 km – the same distance as going to the moon, back to earth and returning to the moon again.

“Flipdish represents the interests of the independent Irish restaurant and takeaway.  In the face of expensive, data-hoarding aggregators, it gives independent kitchens an option to trade directly with their consumers using white label technology as their own digital shop,” said co-founder James McCarthy.

“Adding self-service kiosks to our offering gives them another tool to enable growth and a better customer experience.”

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