Welltel turnover to grow by €8.5m after buying Capstone

Digital communications firm Welltel is projecting an €8.5m boost to its revenues after buying Irish and UK firm Capstone.

The acquisition of Capstone by Welltel will allow the company to deliver its integrated communications, telephony, cloud solutions, and managed IT services on a larger scale.

Capstone is a leading provider of cloud contact centre services, and designs, implements and manages bespoke unified communications solutions using advanced voice, video, data, recording, and customer interaction tools.

“Capstone brings a loyal customer base and a highly-skilled, specialist workforce built over a 10-year period to Welltel”

It supports more than 250,000 people in 327 sites across 38 countries. In its last financial year ended, Capstone reported turnover of €8.5m.

Making the connection

Headquartered in Sandyford, Dublin, Capstone will integrate into the Welltel organisation and trade under the Welltel brand with immediate effect.

Its highly-skilled 30 employees based in Dublin and London will join the existing Welltel teams in Ireland and the UK, and offer skillsets such as engineering, project management, pre-sales, sales and finance. Welltel will leverage these skills and cross-sell to both customer bases following the integration process.

Scaling up

The acquisition is the latest in Welltel’s wider acquisition strategy for growth, which will see other acquisitions following this year. The Capstone deal increases Welltel’s workforce to 150 people.

“The merging of our two companies will enhance our cloud contact centre and unified communications capabilities, and enable us to provide these services on a wider scale for customers, while maintaining our customer service ethos.

“Capstone brings a loyal customer base and a highly-skilled, specialist workforce built over a 10-year period to Welltel, and we look forward to continued expansion as a combined entity,” said Welltel CEO Ross Murray. “Its impressive Net Promoter score of 9 further underscores Capstone’s market-leading customer-focused service delivery.”

Capstone’s longstanding client base is enterprise-led with Irish customers including Three Ireland, The AA, KBC Bank Ireland, and AnPost Insurance, as well as Navigators (a brand of The Hartford) and Blue Crest Capital Management in the UK. The UK arm of the company also has business across EMEA.

“Capstone is thrilled to join Welltel at an exciting time in the growth of the company,” said Fergus Kelly, managing director of Capstone. “Our respective services and skillsets complement each other, and we have the opportunity to leverage each other’s expertise to accelerate our upward trajectory. The synergy between our businesses makes this integration a natural fit.”

Main image at top: Ross Murray, chief executive officer, Welltel; John Quinn, executive chairman, Welltel, and Fergus Kelly, managing director, Capstone Intelligent Solutions

By John Kennedy (john.kennedy3@boi.com)

Published: 22 April 2021