Unifying comms: Welltel buys Intellicom in €5.5m deal

The cloud telecoms business in Ireland is gathering pace with the acquisition of Intellicom by Welltel.

Telecoms and IT firm Welltel has acquired unified communications (UC) company Intellicom in a €5.5m deal.

The €5.5m deal is part-funded by an investment of €3.3 million from Duke Royalty.

“Welltel has made six acquisitions in total, which in combination with strong organic growth makes us the fastest growing integrated voice and data solutions provider in Ireland”

This is the third acquisition made by Welltel this year and brings the company’s total number of employees to 135, and customers to 3,500.

Welltel forecasts that its revenues will grow to €17 million in 2020.

Ringing in change

“Adding Intellicom to the Welltel Group is exciting news for our team and customers as it neatly enhances our Cloud UC and contact centre portfolio and adds to our voice capability through the addition of Intellicom’s advanced voice network,” explained Ross Murray, CEO of Welltel.

“With each of our recent acquisitions, we have added expertise and specialised skills to not only provide a broader range of services, but to also enhance our delivery capability. Intellicom matches our exceptional service methodology and ethos, and adds its large customer base and cutting edge Cloud platform as well as its channel marketing and CRM Integration and software development expertise.”

Closing the circle

Founded in 2005, Intellicom provides cloud and on-premises telephone, contact centre, unified communications and connectivity solutions, direct and through channel partners. Intellicom’s 20 strong team help businesses to cut telecoms costs, improve staff and customer communications, and drive efficiency, productivity and better customer responsiveness. Intellicom has had particular success in industries including customer service, telecommunications, retail, government, finance and health.

Intellicom, whose customers include 11890, Capita, Iconic Offices and Merrion Vaults Group, will continue to operate as a standalone entity, working with Welltel to provide a wider range of telecoms services for all 3,500 customers supported by Welltel.

Following the acquisition, Welltel can leverage Intellicom skills and products to offer its customers a fully scalable Cloud UC and contact centre solution which can be used by small and large enterprises alike. Small and medium sized companies will be able to access Intellicom’s advanced Cloud UC and contact centre technologies which are traditionally only affordable for the largest enterprises.

“We are excited to join forces with Welltel and bring our renowned ability to help companies to achieve greater efficiency, productivity and benefit from our focus on delivering superior customer experiences,” said Niall Wisdom, managing director of Intellicom.

“Intellicom’s advanced communications solutions and services enable businesses to get the very most from their systems in terms of value, security, reliability and performance. With Welltel and Intellicom’s combined resources, we are well positioned to help more companies of all sizes and in all industries succeed in driving further efficiencies through secure cutting-edge voice and data technologies and platforms.”

The acquisitive path that Welltel has pursued makes it a major player in the Irish telecoms marketplace.

“Welltel has made six acquisitions in total, which in combination with strong organic growth makes us the fastest growing integrated voice and data solutions provider in Ireland,” said chair John Quinn.

“We are actively seeking further acquisitions as part of our long-term growth strategy, as we continue to enhance our service offerings and integrate new people, products and technical skills. We are very excited about the next stage of our growth journey as we continue to strengthen our customer proposition and growth opportunities alongside our customers.”

Pictured above:  Ross Murray, CEO Welltel; Neil Wisdom, director, Intellicom; and Cian Maher, CTO, Intellicom

Written by John Kennedy (john.kennedy3@boi.com)

Published: 10 August, 2020