Dublin connected home player Sweepr raises $9m

Dublin start-up Sweepr, which is focused on transforming technical support for the digital home, has raised $9m in a Series A round led by Draper Esprit.

This new investment builds on the seed funding Sweepr raised last year in a €2.5 million round led by Frontline.vc, which has also participated in the round.

Sweepr is lowering the bar for customers to get meaningful help in the moment that they need it.

“Sweepr’s voice activated platform has the potential to totally transform customer experience”

The Sweepr platform works by gathering detailed digital context in response to each consumer’s support request and leveraging this content to automatically and intelligently choose the best content to deliver specific, relevant, customised help. It delivers this support through instructions, pictures and video that are easy to understand and targeted to the technical skill of each consumer.

The power of the voice

“Customer support needs to evolve to accommodate the growing complexity of our connected home environments,” said Sweepr CEO Alan Coleman.

“Sweepr’s early deployments have confirmed that the care industry is ready to be transformed by moving  the support from a within traditional call centre to within the home itself,” he added.

The 1.1bn broadband connections globally have led the rise of the smart devices in the home. Strategy Analytics and International Telecommunications Union (ITU) projections indicate that by 2022 there will be 4.3bn devices in our homes.

However, the adoption of the smart home has the potential to be undermined by poor customer support and frustrating experiences.

Using Sweepr’s technology users will be able to ask its technology everyday questions like, for example, why is my Netflix not loading?” and Sweepr will provide answers in real-time.

“Sweepr’s voice activated platform has the potential to totally transform customer experience,” said Nicola McClafferty, Investment Director with Draper Esprit. “The millions of support calls happening globally, which frustrate customers and cost service providers billions each year, could be dramatically reduced as the technology enables consumers to find out what’s wrong in real-time.

“We believe Sweepr has a strategic role to play as the smart-home ecosystem grows at pace. Sweepr has many qualities that we look for in our investments: a product which consumers love, cutting-edge technology and a stellar team. We look forward to partnering with them on the next stage of their journey.”

Written by John Kennedy (john.kennedy3@boi.com)

Published: 10 October , 2019