Investment will enable Klearcom to set up operations in the US to target US domestic market.
Waterford software business Klearcom is to hire 30 people in the next two years after raising €800,000 in an investment round led by DBIC Ventures.
Klearcom is a fast-growing Waterford-based SaaS company operating in the global IVR (interactive voice response) assurance market.
“The speed at which technology – and therefore customer expectations – is evolving has meant that customer experience is a huge focus for businesses”
Organisations with vast customer bases use IVR systems to route and prioritise incoming calls. However, any glitch in the process can lead to lost customers and therefore revenues.
Klearcom automates tests for large multinationals to ensure seamless customer interactions with their IVR systems across all geographies. The company’s customer base already includes a number of major global pharmaceutical and technology companies, while its international customer pipeline spans a range of sectors.
Customer experience makes a difference
“The speed at which technology – and therefore customer expectations – is evolving has meant that customer experience is a huge focus for businesses,” said Liam Dunne, co-founder and CEO of Klearcom.
“Yet they have a blind spot when it comes to IVR performance and as a result, they are losing valuable customers. Klearcom replicates the customer experience and raises a flag when there is an issue.
“The IVR testing market is saturated by companies using legacy infrastructure. We are a young competitor and have the agility required to relentlessly innovate and bring one-of-a-kind services to the market.
“The investment from DBIC Ventures is truly accelerating the company and it has allowed us to expand our board with the addition of Colm O’Sullivan. Together with the rest of the DBIC Ventures team, he is bringing us the international expertise and experience to become one of the largest, most successful SaaS companies in Ireland in the next four years.”
The funding will support Klearcom as it prepares to open an office in the US next year – allowing it to target large domestic US companies – in addition to its Waterford HQ and a satellite office in Ahmedabad, India. As it expands, Klearcom expects to grow to a team of 50+ by year-end 2023. The roles, the majority of which will be Waterford-based, will be in areas including sales, R&D, Machine Learning, AI and operations.
The new roles will support Klearcom as it develops new product offerings. The company’s expanded services will have a strong focus on artificial intelligence (AI) and machine learning (ML), which will enable Klearcom to predict trends and problems before they occur.
DBIC Ventures led the investment round by contributing €300K from its latest early-stage fund. Launched in 2019, the fund will invest in up to 30 highly scalable, export-focused Irish software and medtech companies by year-end 2024. The fund is backed by leading Irish technology entrepreneurs and business leaders, as well as Enterprise Ireland.
Other contributors to the Klearcom investment round were the Halo Business Angel Network (€250,000) and Enterprise Ireland (€250,000). The funding will give Klearcom the institutional backing it needs to expand its team and accelerate its business.
“Klearcom’s unique offering and strong focus on cutting-edge technology makes it an exciting player in the global IVR testing market,” said Colm O’Sullivan, partner at DBIC Ventures. “As an export-focused software company, which is already operating at scale serving customers globally, it is an obvious fit for DBIC Ventures.
“This is a true partnership between DBIC Ventures and Klearcom. I am excited to be a part of the Klearcom success story by joining its board and look forward to supporting the company and its founders as it expands and transforms a market.”
Niall McEvoy, manager, Enterprise Ireland High Potential Start-Up Unit, added: “Klearcom is an innovative regionally-based technology start-up that has demonstrated from the outset an ability to bring its solution to an international customer base. The global market opportunity in this space is significant, and there is real potential for the founding team at Klearcom to build a rapidly scaling business in the Southeast region. We look forward to supporting the company in the execution and delivery of this growth plan.”
Main image at top (from left): Mark Rohan, COO, Klearcom; Liam Dunne, CEO, Klearcom; and Colm O’Sullivan, Partner, DBIC Ventures