Tech unicorn Intercom creates 150 jobs

Rapidly scaling Irish software player Intercom is to create 150 new jobs in Ireland, growing its local headcount to more than 400 people by the end of 2022.

The company, which also has offices in San Francisco, London, Chicago and Sydney, is hiring across all locations and departments at every level, with expectations to reach around 1,000 people globally by the end of next year.

The announcement comes after Intercom celebrated their tenth anniversary earlier this year, surpassed $200m in annual recurring revenue and has experienced sustained momentum across its customer base.

“The heart and soul of our product innovation is in Ireland and we invest a massive amount of time and resources into the entire team”

Intercom also recently appointed two new executives, CMO Anna Griffin and General Counsel Cheree McAlpine, and added new board member Fred Ball. VP, EMEA Sales Sanj Bhayro also recently joined Intercom, based out of Dublin.

Intercom helps businesses deliver ongoing engagement to prospects and customers through personalized and in-context communication across channels, including in-product, messaging, email and more.

In 2018 the company gained unicorn status after being valued at more than $1bn.  Earlier this year the company scored a major coup by appointing Karen Peacock, named one of the “top 50 most powerful women in technology” by the National Diversity Council in the US, as its CEO.

Customer experience visionaries

Its unified platform lets sales, marketing and support teams offer unparalleled customer experiences and build relationships that grow their business. Over 25,000 companies use Intercom, including large, global enterprises like Amazon, Atlassian and Microsoft, fast-growing Irish start-ups like Tines and &Open, and local Dublin shops like The Ink Factory and Mad Egg.

The Dublin office has served as Intercom’s R&D headquarters since its founding at 3fe Coffee in 2011, giving new hires the rare opportunity to collaborate with technical leadership to bring Intercom’s product to life.

“The heart and soul of our product innovation is in Ireland and we invest a massive amount of time and resources into the entire team,” said Des Traynor, co-founder and chief strategy officer.

“Intercom offers unique, career-defining opportunities, and the ability to not only make a measurable impact from day one, but also positively impact the growing Irish tech scene.” 

Intercom is also hiring across other critical teams in Dublin tasked with furthering Intercom’s mission and vision, including sales, marketing, people, finance, and customer support. The company is supported by the Irish Government through IDA Ireland.

“We’ve seen strong, continued demand for our platform because the bar for delivering great customer experiences is higher than ever,” said Karen Peacock, CEO of Intercom.

“We’re looking for bold and ambitious team members who can help us continue to meet this demand, build the most innovative products, and deliver true value to our customers.” 

In early 2023, Intercom will move into a new Dublin office on Earlsfort Terrace, Dublin 2.

The company designed the office to inspire employees with reimagined ways of working, putting the wellness and in-office productivity of employees at the forefront. Facilities include a large, secure bike parking area; a fully-equipped gym, with a yoga and pilates studio; and gender neutral facilities, including showers and changing areas. The office’s top-floor will host a restaurant, cafe, fully equipped catering kitchen, bar and All Hands area. Intercom is prioritizing indoor environmental quality and sustainability with best-in-class air filtration and UV purification, access to two sunken gardens and large furnished terraces on the upper floors. 100% renewable energy from the grid will power the office. 

“Intercom’s creation of 150 new jobs across a number of business functions is testament to the company’s ongoing commitment to Ireland,” said IDA Ireland CEO Martin Shanahan.

“The R&D activity carried out by the growing team is central to the delivery of innovative solutions for the company and illustrates the tech talent available here. I wish the company every success with this expansion and offer the ongoing support of IDA Ireland.”

Tánaiste, and Minister for Enterprise, Trade and Employment, Leo Varadkar also welcomed the announcement saying, “Intercom has been one of the most influential companies in Irish tech over the last 10 years, showing other start-ups they can build world-class products locally and expand internationally. This announcement is a further sign of Intercom’s commitment to Ireland, and I wish the team every success as they expand their team in 2022.”

Main image at top:

Back L-R: Des Traynor (Chief Strategy Officer and Co-Founder), Paul Adams (Senior Vice President of Product), Anna Griffin (Chief Marketing Officer), Darragh Curran (Senior Vice President of Engineering) and Dan Griggs (Chief Financial Officer). 

Front L-R: Cheree McAlpine (General Counsel), Leandra Fishman (Chief Revenue Officer), Karen Peacock (Chief Executive Officer) and Chris Tobin (Senior Vice President of People).

John Kennedy
Award-winning ThinkBusiness.ie editor John Kennedy is one of Ireland's most experienced business and technology journalists.

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