Waterford is to benefit from 200 new jobs as part of an expansion by Emerald Contact Centre.

Emerald Contact Centre is the customer care and sales support provider for a range of global financial, health and travel publications.

The company already employs 140 people in Waterford and the expansion will bring the company’s workforce in Waterford to 340 employees by 2021.

“The 200 new jobs will greatly benefit the economies of Waterford and the wider South East Region”

The new jobs were announced at a ribbon-cutting ceremony for the newly refurbished Confederation House in Waterford.

Launched in 2015, Emerald Contact Centre plan to hire the first 50 new team members in a variety of roles by the end of 2019.

“Emerald has grown steadily over the past few years, surpassing initial projected growth of 50 to 70 jobs, and today’s announcement of 200 additional jobs is a testament to the calibre of people and skillset we have found here in the South East” said Emerald President Roseann Miller.

“We fully expect this growth to continue,” she added.

A rising tide

The 200 additional jobs will include customer support roles for agents with international languages such as Spanish, Portuguese, German, French as well as English.

The newly refurbished offices have been designed by Waterford-based C.J. Falconer & Associates and feature open and bright work spaces, a gathering space for meetings, a number of staff huddle zones and rooftop garden.

“This is a terrific announcement for Waterford and the South East Region,” said IDA Ireland’s divisional head of Regional Development Denis Curran.

“Emerald Contact Centre has made great strides since establishing in Waterford four years ago. The 200 new jobs will greatly benefit the economies of Waterford and the wider South East Region. The opening of these new offices and the new roles being created demonstrate a clear commitment from Emerald to the region, which is most welcome. I wish them continued success.”

Waterford image: Madrugada Verde/Shutterstock 

Written by John Kennedy (john.kennedy3@boi.com)

Published: 13 September, 2019

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