Waterford-based customer contact centre operator Eishtech has been acquired by global firm Infosys BPM for an undisclosed sum.

Eishtec informed staff about the deal yesterday. The company is owned by CEO Heather Reynolds, Brian Barry and Colm Tracey. It has clients spanning telecoms, social media, healthcare, edtech and fintech and supports the Irish, UK and US markets. Founded and headquartered in Waterford, Eishtec employs 1,400 people at offices in Waterford, Wexford, Clonmel and Craigavon in Northern Ireland  

Infosys is a global leader in consulting, technology and next-generation services, working with clients in 46 countries.

“The transfer of the Eishtec employees will enable us to better serve our clients from the UK and Ireland, further leveraging our deep expertise in technology, analytics, and digital”

Eishtec was established in 2011 and is one of Ireland’s leading customer service providers.

Global outlook

The company has expanded rapidly over the last eight years as a result of a deep focus on operational excellence and the repatriation of global services onshore..

“The entire Eishtec team is excited for the new chapter in the company’s journey,” said Heather Reynolds, CEO of Eishtec. “The company’s owners have been working with a leading BPO (Business Process Outsourcing) company over the last few months and have made the strategic decision to transition the business to be part of Infosys BPM.

“As Eishtec and Infosys share key clients, this move offers a great opportunity for growth. Eishtec is committed to our employees who have played a critical and integral role in helping us to attain our position as one of Ireland’s leading customer service providers. We believe the decision to transfer the business to Infosys is in the best interests of those employees and the wider organisation.”

Reynolds said that both Eishtec and Infosys are committed to delivering a seamless transition with minimum impact to our employees and our clients.

The current management team is remaining in place under the leadership of Reynolds.

Infosys has made strong commitments to the development of the business and will ensure that all transferred employees are positioned for long term-careers and development opportunities within the company.

“We are very excited to welcome the Eishtec employees who will help us further enrich our customer experience services,” Anantha Radhakrishnan, CEO of Infosys BPM said.

“We look forward to helping them enhance their professional careers within Infosys, a global leader in consulting, technology and business process management services.

“With our ever-increasing focus on enhancing stakeholder experience and empathy, this transfer further demonstrates our strategic commitment to growth in Europe, one of our key markets, accounting for almost a quarter of our global revenues. To drive our continued growth strategy in the region, we are hiring and training talent locally across the continent.

“The transfer of the Eishtec employees will enable us to better serve our clients from the UK and Ireland, further leveraging our deep expertise in technology, analytics, and digital,” Radhakrishnan said.

Waterford image: Stockimo/Shutterstock

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Written by John Kennedy (john.kennedy3@boi.com)

Published: 8 October, 2019

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