€500k investment per annum in training and development translates to 750 managed services customers for Irish tech solutions firm Datapac.
Dublin and Enniscorthy-based technology solutions and services provider Datapac has revealed that its managed services revenues grew to €6m in 2021.
A significant part of this growth was due to the increased demand for its managed IT helpdesk service, which increased by more than 50% last year. The service operates as an extension of a business, providing a fully managed IT support desk for businesses and their employees.
“Organisations face an increasingly high bar for meeting the support expectations of their end-users, who are now accustomed to high levels of availability and faster response times”
The company said demand for the service has been driven by an increase in remote working practices, rising user-experience expectations, and shortages of IT skills.
Founded in 1982 and with offices in Dublin, Wexford and Belfast, Datapac invests €500,000 per annum in training and development to enhance the managed IT helpdesk service for its customers, and now counts over 750 customers in its managed services base.
Overcoming business challenges
Its managed IT helpdesk service is designed to provide flexibility to Irish businesses, including the ability to increase or decrease levels of support to manage spikes or lulls in demand. This is particularly useful for businesses impacted by Covid-19, enabling customer support service continuity even with remote or hybrid working policies in place and the increased possibility of team absences. Gaining a transparent, controllable, fixed monthly cost for the user support function is vital for most businesses in the current climate.
“Organisations face an increasingly high bar for meeting the support expectations of their end-users, who are now accustomed to high levels of availability and faster response times,” said Karen O’Connor, general manager at Datapac.
“This can be a challenge for businesses and many are turning to managed providers like Datapac with the skills, knowledge and infrastructure in place to integrate within an organisation and provide seamless IT helpdesk support.”
O’Connor said that businesses across Ireland have been facing entirely new challenges and having a reliable and flexible support service in place at a fixed monthly cost is a huge benefit – allowing them to focus internal resources and attention on their core activities and strategy.
“Datapac’s expertly skilled support team, high levels of accreditation, and commitment to continuous improvement mean that our customers and their end-users can work securely and productively from any location, safe in the knowledge that Datapac is on hand to help.”
Main image at top: Karen O’Connor, general manager, Datapac and Patrick Kickham, director, Datapac