Hotel player Dalata records 1m contactless guest interactions

Dalata Hotel Group’s online guest platform enables contactless check-in and check-out as well as full suite of guest services, such as meal reservations and room service.

Hotel chain Dalata has said it has already reached 1m guest interactions on what it claims is Ireland’s first fully contactless hotel guest services platform.

The platform was developed by digital agency Granite Digital in collaboration with Dublin-based hotel booking software provider P3 Hotels.

“The software is a landmark development for the hospitality sector in Ireland”

Dalata says the nnovative web portal is transforming the hotel guest experience, as hotels continue to adapt to operating under Covid-19 restrictions.

The future of the hotel business is digital

Dalata is Ireland’s largest hotel operator with two leading brands – Maldron Hotels and Clayton Hotels – as well as managing a portfolio of further partner hotels. The group has implemented the contactless solution across its 44 owned, leased and operated hotel locations in Ireland and the UK. Many guests will utilise the platform within it’s first 12 months.

The digital platform is designed to aid social distancing and Covid-19 safety protocols in hotels by enabling contactless check-in, check-out and hotel services, as well as securely and seamlessly facilitating the track and trace process for all visitors. Physical interaction is minimised, with hotel patrons accessing the platform through a link in their check-in email and using pick-up and drop-off boxes for room keys on arrival and departure.

To guard against the spread of Covid-19, Dalata is also operating a revised cleaning regime for each hotel room and public space across its locations. It is working with global certification leader Bureau Veritas to ensure compliance and best practice with regards all health and safety measures in the hospitality sector.

“This new platform is now operating really well across the Dalata Hotel Group, and guest reaction has been excellent,” said Stephen McNally, deputy CEO of Dalata Hotel Group.

“The software is a landmark development for the hospitality sector in Ireland. It is the result of deep consultation with our innovative technology partners Granite Digital & P3 to develop a platform that can not only help achieve compliance with COVID-19 measures, but also revolutionise guest interactions for a more connected world.”

“The health and safety of our valued guests is paramount and the online platform is a cornerstone of our thorough approach to creating a clean and safe environment in each of our hotels. Looking to the future, we wanted to put digital at the heart of the guest experience so visitors can enjoy the same level of information, interactivity and responsiveness that they are accustomed to in other sectors. This platform helps us to do exactly that.” 

From the web-based portal, guests can browse hotel information and services, order in-room click-and-collect dining, reserve breakfast and dinner slots and book swimming and gym sessions. The portal also facilitates instant messaging so guests can order additional towels, toiletries, all linen supplies and cleaning services.

“Both the Maldron and Clayton Hotel brands are highly regarded and well-known in Ireland and increasingly growing in strength in the UK. It was fantastic to work with a true leader in hospitality who was so open to applying innovative ideas to address the significant challenges posed by Covid-19,” said Robert Carpenter, co-founder of Granite Digital.

“The clever application of digital technologies to traditional sectors and processes can be the key to unlocking these challenges and carrying Irish businesses through this crisis and beyond. By moving quickly to bring this platform to the market and rolling it out to all of its hotels, Dalata has demonstrated the almost instantly transformative impact that customised digital solutions can have.”

Main image at top: Robert Carpenter, Co-Founder, Granite Digital speaks to (clockwise on screen) Stephen McNally, deputy chief executive, Dalata Hotel Group; Adrian Sherry, group head of Market Development, Dalata Hotel Group; and Anthony Murray, group IT manager, Dalata Hotel Group

By John Kennedy (john.kennedy3@boi.com)

Published: 26 February 2021