Boost for Dublin city centre as ServiceNow delivers 300 jobs

Breathing added life to the city centre, ServiceNow’s expanded Dublin operations will be engineering and digital sales focused.

Digital workflow company ServiceNow is to create at least 300 new jobs in Dublin over the next three years as part of its growth plans.

The new roles will primarily be engineering and digital sales focused, with select hiring across marketing, finance, legal and other corporate functions.

“The city is quiet now, but it will be bustling again. These 300 new jobs will quadruple ServiceNow’s presence here”

Opened in 2018, ServiceNow’s Dublin Intellectual Property (IP) & Development centre initially created 30 jobs, primarily across cloud operations, as well as other engineering and legal roles. With an already strong employee base in Dublin, Ireland, this expansion will quadruple the Dublin headcount to over 400.

Global tech talent hub

 “We continue to see strength in our EMEA business and our hiring plans reflect our commitment to meeting the increasing demand in our business and being the digital transformation partner to our customers,” said Mark Cockerill, vice-president of ServiceNow.

“Dublin is quickly becoming a central hub for global technology talent, and we’re looking forward to bringing more great people into our business as we continue to grow.”

ServiceNow delivered a market-leading 2020, significantly beating expectations across the board and bringing great momentum into 2021.

In 2020, the company delivered over $4.5bn in total revenues, representing 31pc year over year growth.

Tánaiste and Minister for Enterprise, Trade and Employment Leo Varadkar, TD, said the jobs will be a boost for Dublin city centre after what has been a difficult year.

“The city is quiet now, but it will be bustling again. These 300 new jobs will quadruple ServiceNow’s presence here, a fantastic endorsement of Ireland’s attractiveness as a destination for technology companies. This is another example of the important role FDI has to play in Ireland’s recovery.”

The new roles, primarily in engineering and sales, will span from early in career opportunities  to senior roles. Available roles at ServiceNow’s Dublin site are listed at

“ServiceNow is one of the world’s fastest growing technology companies and its decision to add at least 300 jobs in Dublin to scale its business across EMEA, is a notable win for Ireland,” said IDA Ireland CEO Martin Shanahan. “This investment is very welcome, and IDA looks forward to continuing its partnership with ServiceNow.”

By John Kennedy (

Published: 8 April 2021