Bank of Ireland is to temporarily close 101 branch locations to enable 161 nationwide branches to better serve customers as the Covid-19/Coronavirus outbreak continues.

The move will ensure the Bank of Ireland’s resources are better-focused on providing as full-as-possible a service to customers.

As a result, 161 branches will be open as normal and 148 of these will provide a full service to customers, including counter services for cash, coin and cheque services.

“These changes also refocus our branch network to our larger locations, which will help us support social distancing”

13 locations are Advice and Self Service branches – these provide cash and cheque lodgement and cash withdrawal facilities through self-service devices, but do not offer a counter service.

While 101 locations will close temporarily during the pandemic, every Bank of Ireland branch will continue to provide an external ATM cash withdrawal service.

Normal opening hours will continue in the branches that are open. These branches will also continue the provision of prioritised services for over 65’s and carers between 10am and 11am, Monday to Friday.

Of the 101 locations to temporarily close the majority are Advice and Self-Service branches which will continue to provide an external ATM cash withdrawal service. The figure includes college campus (universities and Institutes of Technology) and hospital branches – which closed last week due to the increased public health restrictions in place at these locations. Also closed are airport branches at Cork and Dublin.

The full list of branches open from tomorrow is available at https://www.bankofireland.com/help-centre/branch-opening-during-covid-19/

Responding to a global pandemic

Over the past 10 days, the Bank of Ireland said it has seen a reduction in footfall in branches, predominantly at Advice and Self Service locations, while at the same time there has been an increase in customers needing a range of other supports.

The changes announced today will allow colleagues from temporarily closed branches to support the Bank’s larger branches and help contact centres manage the increased volume of customers requiring Covid-19 support, especially for Mortgage and SME loan payment breaks.

“We’re constantly reviewing our operations to ensure we are providing the right supports for customers through this challenging period,” said Gavin Kelly, CEO of Retail Ireland at Bank of Ireland.

“These changes help us to respond to the most pressing needs of our customers right now – that’s support in managing the impact of Coronavirus on their personal finances and on their businesses.

“These changes also refocus our branch network to our larger locations, which will help us support social distancing. This is extremely important for our customers and colleagues, whose safety and wellbeing is our priority. This will complement the enhanced cleaning and hygiene measures we have in place in our branches,” Kelly said.

Written by John Kennedy (john.kennedy3@boi.com)

Published: 23 March, 2020

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